Privacy Policy

D8 TRAINING – PRIVACY POLICY & COOKIE STATEMENT

Effective Date: 12/11/2025

D8 Training (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003.

By using our websites, social media pages, services, or submitting your details, you agree to this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Emergency contact details
• Contact preferences
• Any information you voluntarily provide through websites, forms, Meta ads, enquiries, email or SMS

1.2 Health and Fitness Information (Sensitive Data)

Collected only with consent and used to deliver safe training services, including:

• Medical history
• Injuries or limitations
• Training restrictions
• Fitness goals or assessments

This information is treated as sensitive and handled with strict confidentiality.

1.3 Payment and Membership Information

If you become a member or purchase services:

• Billing details
• Payment information
• Membership activity
• Attendance information

Payments are processed securely through trusted third-party providers (e.g., Wodify, Stripe, Gymini CRM).

1.4 Usage Data and Analytics

We may collect information automatically, including:

• IP address
• Browser type
• Pages viewed
• Time spent on site
• Referring sites
• Device information

This is gathered through tools such as Google Analytics and other tracking technologies.

1.5 Cookies and Similar Technologies

Our websites use cookies to:

• Improve functionality
• Analyse usage
• Personalise your experience
• Provide targeted advertisements

You can manage cookies through your browser settings.

 

2. How We Collect Your Information

We collect personal information when you:

• Submit forms through Facebook, Instagram, Google, or our website
• Join a program, challenge, or promotion
• Sign up for a membership or attend classes
• Communicate with us via phone, SMS, email, or social media
• Participate in events, photo sessions or competitions
• Interact with our website (cookies, analytics)

We may also receive data from:

• Payment processors
• CRM and membership systems
• Email and SMS marketing platforms
• Meta platforms when you complete a lead form

 

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Responding to your enquiries
• Providing coaching and training programs
• Managing bookings, classes, and memberships
• Tailoring programs based on your health and goals

3.2 Communications

We may send:

• Class reminders
• Schedule changes
• Safety updates
• Assessment reminders
• Relevant program updates

3.3 Marketing (Email & SMS) — With Consent

We may send promotional emails or SMS messages only if you have given consent, such as by:

• Agreeing on a form (including Meta lead ads)
• Signing up on our website
• Ticking a consent box during enrolment or purchase
• Opting in verbally or in writing

You can opt out at any time.

3.4 Business Operations

• Payment processing
• Improving services and customer experience
• Analysing website usage and marketing performance
• Internal reporting
• Legal compliance

 

 

4. Media Use – Photos and Videos

We may capture photos or videos during classes, assessments, and events to celebrate our community and promote our services. These may be used on our website, social media platforms, newsletters, printed materials, or other marketing and promotional content.

Adults

By attending our facility or events, you consent to the use of your image for these purposes unless you notify us otherwise in writing.

Children and Young People

For participants under 18, we will only use their images if parental or guardian consent has been provided as part of the enrolment or waiver process, or through another written form of consent. Parents and guardians may withdraw this consent at any time by contacting info@d8training.com.au, and we will ensure their child is not photographed or featured going forward.

We will never publish personal details such as names, contact information, or identifying information alongside images of children.

 

5. Children’s Privacy

We provide services to children and young people but do not knowingly collect personal information directly from children under 13.

All information about minors is supplied by parents or guardians during:

• Enrolment
• Registration
• Payment
• Communication with staff

We take extra care when handling children’s data, including security, storage, and media permissions.

 

6. Data Sharing

We may share your information with:

6.1 Service Providers

Trusted third parties that support our operations, such as:

• Wodify
• Gymini CRM
• MailChimp / MailerLite
• Stripe or other payment gateways
• Meta (Facebook, Instagram)
• SMS delivery providers
• IT, web hosting and analytics providers

These providers must comply with privacy laws and protect your data.

6.2 Business Partners

Where relevant—for example, allied health professionals assisting with assessments (only with your consent).

6.3 Legal Requirements

We may share information if required to:

• Protect health or safety
• Respond to lawful requests
• Comply with regulations

6.4 International Transfers

Some service providers store data overseas (e.g., USA, EU).
We take reasonable steps to ensure your information is protected.

 

7. Data Security

We implement reasonable technical and organisational measures to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Modification
• Disclosure

However, no method of online transmission is 100% secure.

 

8. Data Retention

We keep your personal information only for as long as necessary to:

• Provide services
• Meet legal, insurance and tax obligations
• Resolve disputes

When no longer required, your information is securely deleted or anonymised.

 

9. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent for marketing
• Request deletion where appropriate
• Make a privacy complaint

To exercise these rights, contact info@d8training.com.au.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

10. Marketing and Spam Act Compliance

We comply with the Spam Act 2003.
This means:

• We only send marketing emails/SMS with your consent
• All messages include an unsubscribe option
• You can opt out at any time
• We do not purchase or sell marketing lists

If you unsubscribe, we will stop all marketing communications promptly.

 

11. Cookies and Tracking Technologies

Our website uses cookies and tracking tools to:

• Analyse traffic
• Improve performance
• Personalise content
• Support targeted advertising

By using our website, you consent to the use of cookies unless you change your browser settings.

 

12. Updates to This Policy

We may update this Privacy Policy occasionally.
The “Effective Date” will always reflect the current version.

 

13. Contact Us

If you have questions or privacy concerns, contact us:

D8 Training – Privacy Officer
📧 info@d8training.com.au
🌐 www.d8training.com.au