Privacy Policy

Privacy Policy and Cookie Statement

Effective Date: 15 February 2024

Thank you for visiting our website. This Privacy Policy explains how we collect, use, share, and protect the information you provide to us through our websites and services. By using our websites, you acknowledge and consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and other contact details when you fill out a form, sign up, or contact us.

Health and Fitness Information (Sensitive Data):

Details you provide about medical history, injuries, training restrictions, or fitness goals to ensure safe and effective coaching.

This information is treated as sensitive and handled with extra care.

Payment and Membership Information:

If you sign up for memberships or sessions, your billing and payment information is securely processed through trusted third-party providers (e.g., membership management systems and payment gateways).

Usage Data:

We use Google Analytics and similar tools to collect information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.

Cookies and Similar Technologies:

Our websites use cookies to enhance your experience and improve our services. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for purposes such as:

Responding to your enquiries and providing information about our services.

Delivering safe, effective training programs tailored to your needs.

Processing payments and managing memberships.

Sending you email or SMS updates about classes, bookings, or promotions (you can opt out at any time).

Improving our websites and user experience.

Analysing website usage to refine our marketing strategies.

Complying with legal and regulatory obligations.

3. Data Sharing

We may share your information with:

Service Providers: Third-party providers who help us run our websites, process payments, deliver communications, or manage memberships.

Business Partners: Partners we work with to improve our services (e.g., allied health professionals).

Legal Compliance: Where required by law or to respond to legal requests.

International Transfers: Some providers (e.g., Google Analytics, email marketing platforms) may process data outside Australia. Where this happens, we take steps to ensure your information is protected.

4. Data Security

We use reasonable safeguards (technical and organisational) to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Photos and Videos (Media Consent)

We may take photos or videos at our gym, events, or classes to celebrate our community and promote our services. These may be used on our website, social media platforms, newsletters, or marketing materials.

By becoming a member or attending our classes, you consent to us using your image for these purposes, unless you request otherwise.

For children and young people, we will always obtain parental or guardian consent before using their images.

If at any time you do not wish your photo or video to be used, please contact info@d8training.com.au

, and we will respect your choice.

6. Children’s Privacy

We provide training services for children and young people, but we do not knowingly collect personal information directly from children under 13. All information about minors is provided by parents or guardians as part of the enrolment process.

7. Data Retention

We retain your personal information only as long as necessary to:

Provide services,

Meet legal and tax obligations, and

Resolve disputes.

When information is no longer required, we securely delete or anonymise it.

8. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.

Request corrections to ensure your details are accurate.

Withdraw consent to certain uses of your information (such as marketing communications).

Make a privacy complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise your rights, please contact us at info@d8training.com.au

9. Cookies

Our websites use cookies and similar technologies to:

Analyse website traffic and usage patterns.

Personalise your experience and remember preferences.

Provide targeted advertisements based on your interests.

By continuing to use our websites, you consent to the use of cookies as described in this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

D8 Training

📧 info@d8training.com.au